Refund & Return Policy
Manvy Jewels – Refund & Return Policy
At Manvy Jewels, we strive to ensure that every piece you receive meets our quality standards. Please read our refund and return policy carefully before making a purchase.
Returns
- We accept returns only if the product is damaged, defective, or incorrect at the time of delivery.
- To request a return, please contact us within 24** hours** of receiving your order with clear photos and your order number.
- Products must be unused, unworn, and returned in their original packaging.
Non-Returnable Items
For hygiene and quality reasons, we do not accept returns or exchanges for:
- Change of mind.
- Incorrect product selection by the customer.
- Normal wear and tear.
- Products damaged due to improper use or handling.
Refunds
- Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed to your original payment method within 5–7 business days.
- Shipping charges (if any) are non-refundable unless the return is due to an error on our part.
Exchanges
- We offer replacements only for items that are damaged, defective, or incorrectly delivered.
- Subject to product availability, a replacement will be shipped after the returned item has been inspected.
Cancellation Policy
- Orders can be cancelled only before they are shipped.
- Once an order has been dispatched, it cannot be cancelled.
Contact Us
For any refund, return, or exchange-related queries, please contact us through our website's Contact Us page or by email. Our team will be happy to assist you.