Refund policy

Return & Refund Policy

At Manvy Jewels, every order is carefully inspected before dispatch. As our products are jewelry items, we do not accept returns or exchanges unless the product is received in a damaged condition.

Eligibility for Refund/Replacement

• A refund or replacement will be considered only if:
  
• The product is damaged during transit.
  
• A clear, uninterrupted parcel opening video is provided, starting before the package is opened and showing the sealed parcel, the unboxing process, and the damaged item.
  
• The issue is reported within 24 hours of delivery along with the opening video and clear photographs of the damaged product.

No Return or Refund

• Returns, exchanges, or refunds will not be accepted in the following cases:
  
• No parcel opening video is provided.
  
• The parcel opening video is incomplete, edited, or starts after the package has already been opened.
  
• The product is damaged due to misuse, improper handling, or normal wear and tear.
  
• The request is made after 24 hours of delivery.
  

Refund Process

• Once the claim is verified and approved, we will offer either:
  
• A replacement of the same product (subject to availability), or A full refund to the original payment method.
  
• The decision of Manvy Jewels regarding the verification of the claim will be final.

Thank you for shopping with Manvy Jewels.